LISA FRAME, PAHM
Human Resources and Leadership Background:
- 17 years of HR and leadership experience spanning industries, within small, medium, and large size organizations
- Expertise in listening to the needs of the customer and developing customized HR and operations plans to meet goals and increase service delivery
- Onsite and virtual consulting services to meet interim HR and other Operational Leadership needs and position HR as a strategic business partner
- Member of the Society of Human Resources Management and the Twin Cities Human Resources Association
- Credentialed as a Professional in the Academy of Healthcare Management (PAHM) and as an Advanced Professional in Human Resources, Saint Paul College
- Member of Business Networking International
Career history and areas of expertise:
- Call Center and Customer Service Operations Management, customer service training, and customized leadership training and development
- Published writer on career management, trends in the legal industry, and leadership
- Process improvement management, including LEAN principles, in HR and customer service environments
Certifications:
- Professional, Academy of Healthcare Management
- Advanced Human Resources Professional
Personal statement:
As a people leader and nurturer, I offer my clients freedom to openly share their current challenges and obstacles to taking their organization or business unit to the next level. We deliver solutions that work within the client's desired timeframe and budget, to deliver an innovative service model with measurable results. With 22 years in business, our networks are vast and are expertise is deep, and we not only offer existing services but also work with our clients and ad hoc requests to deliver total solutions through an expanded strategic business network. As a mother of two, I apply the same principles to my business as I do in my parenting style, by maintaining confidences, offering suggestions, taking an active role in listening, and in being open and honest in my interactions. As a parent, business strategist, consultant, teacher and nurturer, I strive each day to fulfill my mission in making a profound difference that will leave a footprint in today's ever-changing landscape, long after my job here is done.