RESOURCES

Weekly Columns

October 5, 2008: No quick answer to resolving frictions with other teams
Tips to deal with inter-departmental conflict in your organization
This article recommends ways to build appreciation and understanding across units to address the tensions that arise.

The Challenge of Customization: Bringing Operations and Marketing Together
Customization of products and services has been increasing in the market, and is the source of much conflict within organizations. This article discusses the reasons and suggests some solutions.

Conflict in the workplace
This provides a more general overview of the causes of workplace conflict, and ways to address it.

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